Privacy Policy for Anderson Animal Hospital
Effective Date: January 2026
Last Updated: January 2026
At Anderson Animal Hospital (“we,” “us,” “our”), located at 1015 Fourteenth St, Hartsville, SC 29550, protecting the privacy of our clients and website visitors is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding that information.
By using our website, interacting with our practice online or in person, or providing us personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information You Provide
We may collect information that identifies you personally, including but not limited to:
- Your name, address, phone number, email address
- Pet information (name, age, species/breed, medical history)
- Billing and payment information
- Appointment and health care related information
This information is collected when you:
- Request appointments
- Complete online forms or intake paperwork
- Communicate with us via email, phone, text messages, or web forms
- Register for newsletters, reminders, or client accounts
B. Automatically Collected Information (Website)
When you visit our website, we may automatically collect:
- IP address
- Browser type and settings
- Pages viewed and time spent on the site
- Date and time of access
We use standard technologies like cookies to improve your experience. You may disable cookies through your browser settings, but some features of our site may not function properly without them.
2. How We Use Your Information
We may use your information for the following purposes:
- To provide veterinary care and services to you and your pet
- To communicate with you regarding appointments, reminders, or treatment updates
- To process payments and billing
- To comply with legal requirements
- To improve our services, website functionality, and user experience
- Marketing communications, only if you opt in
3. Disclosure of Your Information
We may share your personal information only:
- With service providers who assist us in running the practice (e.g., lab services, diagnostic partners)
- When required by law, court order, or to comply with legal processes
- To protect the rights, property, or safety of Anderson Animal Hospital, our clients, or others
We will not sell your personal information to third parties.
4. Data Security
We maintain reasonable administrative, physical, and technical safeguards to protect the information we collect against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
5. Client Medical and Pet Health Record Confidentiality
Unlike human medical records, federal HIPAA rules do not apply to veterinary patient records because veterinarians are generally not covered entities under HIPAA. However, we treat client and patient information with professional confidentiality and respect. You control access to your pet’s medical records and may request copies or transfer of records with proper authorization.
State laws and veterinary professional standards may also influence how veterinary medical records are handled, and we will comply with applicable laws in this regard. The HIPAA Journal+1
6. Your Choices and Rights
You may:
- Request access to your personal information
- Request corrections to inaccurate information
- Opt out of marketing communications
- Request deletion of personal information (subject to legal or medical record retention requirements)
To exercise any of these rights, please contact us as below.
7. Children’s Privacy
Our services and website are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate when changes were made. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, you may contact:
Anderson Animal Hospital
1015 Fourteenth St, Hartsville, SC 29550
Phone: (843) 332-3011